Telephony in the cloud for law firms
As a law firm, your accessibility and professionalism is essential. Clients expect to be able to contact their attorney quickly and easily, regardless of time or location.
At the same time, you probably work with a team of lawyers who each manage their own clients and sometimes work at different locations or times. A cloud-based PBX provides a flexible and efficient solution to these challenges.
Here’s why a law firm benefits from a cloud-based PBX.
Always accessible, wherever you are
As a lawyer, you are often not in the office all day. You have appointments with clients, go to court or sometimes work from home.
With a cloud phone system, you easily transfer calls to your mobile. This means clients can reach you anytime, without knowing where you are at that moment.
As a result, you don’t have to worry about missed calls or dissatisfied clients. You are always accessible and can respond immediately to urgent matters.
Direct number for every office associate
It is important for clients to be able to contact their own lawyer directly, without going through a receptionist.
With a cloud PBX, each office associate has his or her own landline phone number that is forwarded directly to him or her.
Flexible call forwarding to mobile
Being able to easily transfer calls is an important aspect of a cloud PBX.
With TeamStation, this can be done through the portal – for example, for fixed parts of the week – but also with the TeamStation app and so even when you are already on the road. This means you never miss an important phone call, even if you are on your way to an appointment or sitting in court.
First of all, play a message
Sometimes you are simply not available. In such cases, it is crucial that clients know what to expect and how to contact you.
Therefore, set up a professional voicemail with a personal message explaining why you are unavailable and when you can call the client back.
With TeamStation, voicemails are automatically sent to your e-mail so you can listen to and answer them quickly.
Configure a queue
Queues are often associated with large corporations, but they can also be very useful for a law firm.
Callers hear their place in the queue and are given the option to wait or leave a message. This gives you the opportunity to speak to everyone in an organized manner, which contributes to customer satisfaction.
Make use of menus
Choice menus are especially useful if you handle different types of cases or if clients need to be able to reach different lawyers within the firm.
This saves time for both the caller and the office because calls are routed directly to the right person.
Remote support
TeamStation offers comprehensive remote support via phone, email or by intervening directly in the system.
The first month is on us
Ready to get acquainted with TeamStationt’s solution for schools? The Network subscription comes from 5 Euro per month and offers opening hours, queues and much more. The first month is free.
