Answers to frequently asked questions
First aid
I cannot make or receive calls
1. Check whether your phone is online, go to My Account, Voicemail and forwarding. Is it online?
2. Test your internet connection at www.speedtest.net. Is your internet connection ok?
3. Call us from another connection on 010-3115000 (local rate), send an email to info@teamstation.com or ask a question in the chat window at the bottom right.
I have a question about number portation
How can I transfer my number to TeamStation?
1. Order a number portation in the web store (€ 10 per number). You need one portation per number you want to port.
2. TeamStation requests the number porting to your current provider.
3. You will receive a confirmation of the request by email, and you will receive a second confirmation of the approval by mail.
4. You can now cancel your existing contract with your provider.
Can I take one or more numbers with me from an ISDN connection?
Yes, request number porting for the numbers you want to take with you, and the rest will be dropped.
Can i port one or more numbers from a number block?
Yes, apply for porting for the numbers you want to take with you, and state as a note on the application that the rest of the numbers from the number block will be dropped.
I have a question about how to use my account.
How do I configure my account?
If you ordered a TeamStation starter package or a desk phone from our store, you don’t need to do anything, both will just work when you plug them in.
If you want to use voip with a regular phone you need an adapter and otherwise an IP phone.
Are you using your own hardware or a softphone like zoiper?
The settings for your budgetphone account are:
example:
username: 31717110383
password: abcd1234
domain: sip1.budgetphone.co.uk
register with domain: yes
outbound proxy: sip1.budgetphone.co.uk
Can i use my phone number in more than one phone?
Yes, for example use a voip gigaset with multiple handsets.
You can even use the phone number in multiple adapters or IP phones.
When someone calls, any ip phone, adapter or softphone will ring, on which the number has been configured, even abroad. The device that you pick up first will receive the call.
Exceptions to this are numbers from a network subscription: you can only use those in 1 handset, otherwise the call forwarding and queues won’t work properly.
I have a question about my plan
How do I check my prepaid balance or top it up?
Log in to your portal and click the red upload button behind your phone number. The balance will be displayed and you can now top up using IDeal.
Otherwise call 444 from your VOIP phone.
If I place an order now, how long will it take before I can start making calls?
Usually 1 or 2 days, depending on your order.
What is the notice period for my budgetphone subscription?
You can cancel from the first of the following month. We do not have annual or two-year contracts.
How do i cancel my budgetphone subscription?
Cancelling a subscription is as follows:
- log on to portal.teamstation.com
- beneath my phone numbers, click on edit the number you want to cancel
- cancellation is now the lowest option
- You will receive a confirmation e-mail. This will also tell you when you will receive your last invoice.
Note: you have to cancel each number separately.
Can my number be listed in the directory?
yes, log in and choose ‘telephone directory’ . we will arrange the registration.
I have a question about my invoice
Invoice missing?
Log in to your portal and download or print your invoice
I have a free subscription and yet some calls have been charged separately?
The free subscription covers all calls within the fair use policy of 500 minutes to mobile numbers in the Netherlands and 1500 minutes to fixed numbers in Europe (2000 for the business subscriptions).
Calls to special rate numbers are charged separately.
I have a prepaid subscription, how is it charged?
You pay € 1.25 per month via direct debit from your credit balance.
I have a postpaid subscription, how is it paid for?
We collect your subscription and any call charges from your bank account around the 5th of the month via direct debit.
what happens if i don’t pay my bill on time?
If you don’t pay after receiving a reminder, your number will be temporarily blocked. If you have budgetphone uno, you can do a charge, unblocking costs € 2.50.
I have another question about my bill?
send an email to facturen@budgetphone.nl
I have a question on voicemail
For network
You will receive your voicemail messages as a file by email.
- In the portal, go to network
- Select the desired number on the far right.
- Click Open to set the email address.
You can record a voicemail message for each extension.
- Dial 555 from the relevant extension.
- Choose option 0 and then option 4.
To have a customized message heard outside of business hours, go to out of business hours and speak a welcome message.
All other subscriptions
You will receive your voicemail messages as a file by email. In the portal, under “Voicemail and forwarding” you will find your voicemail settings and your PIN code.
Setting up and listening to the messages by phone:
- Dial 555 (from the phone with your budgetphone phone number) or 020-7173777 (from any other phone).
- Your phone number (example 071711xxxx) is your mailbox number.
This is where you listen to your messages and leave your own message.
You did not receive anything? Check the email address in your portal. Another possible cause is your spam filter blocking emails with voicemail.
I have a question on call transfer
for network
- go to portal/network
- open your profile on the right and enter your mobile number.
- Set your status to forward.
If you have done steps 1 and 2, you can now forward to mobile by setting your status in the budgetphone app to forward.
Forwarding via the app to another number works like this:
– set your status to online.
– enter the number
– click ok.
Then redirect to your mobile again like this:
– set your status to online.
– click on mobile
– click ok.
So you always change your status to online before you change your forwarding.
All other subscriptions
- Go to portal/voicemail and forward.
- beneath forward to phone number enter your mobile number at always forward.
Note: Make sure your phone accepts anonymous calls.
Otherwise, your phone will block anonymous calls.
I have a question on not receiving calls while my phone is online.
Do you have a network subscription and have selected “my office is closed during official holidays”?
Then you are closed on official holidays such as Good Friday.
Still want to be available?
- In your portal, go to “network“, “opening hours per number“.
- Select the main number.
- Click on the “+” next to “box“.
- You are now open on vacations.
Be open on Sundays? On the same page, click the “+” next to “sun.”
Work from home - and bring your company phone number
Are you considering working from home? This is very easy to set up for your business telephony.
We have listed some tips click here
I have a question about forwarding to a different sip provider
With TeamStation you can forward your phone traffic in the portal under voicemail and forwarding. In the block forward to phone number you enter the phone number where your calls should go (not for network).
You can also forward calls directly over the Internet by entering a sip address instead of a phone number. Such a sip address looks something like this: sip:nummer@domein.nl.
Note: TeamStation allows the use of sip addresses, but a lot of providers do not! Forwarding to sip addresses only works if both sides allow it. TeamStation does not provide support on this service.
I have a question about the number of network subscriptions
Here’s what we recommend:
– your first subscription is a free network subscription
– your other subscriptions are basic network subscriptions
– you have as many subscriptions as phones
– you have as many phones as workspaces
If the same person works in two rooms, you can also use a subscription twice in 2 phones.
These phones ring simultaneously when called, and cannot transfer calls between them.
With a gigaset, you do this by assigning two or more handsets to the same connection on the Assign Number page.
I have a question about a number I can't reach.
Is there a number you can’t reach? This may be going on:
the number is unreachable, for example because the phone is offline; therefore, it is not reachable from mobile or through other providers.
The number rejects the call because you are calling anonymously or because your number has been specifically blocked by the recipient.
You are calling a wrong number, for example one digit too few.
You are calling a hard-to-reach foreign number. Let us know; sometimes we can make a technical adjustment so that you can reach the number.
i have a question about becoming a subscriber
First, place an order in our webshop.
To become a TeamStation customer, you will then enter a flow.
Step 1: Identification via IDIN
Also for companies: use the link in the mail to log into your private bank account. We are required by law to establish who you are and this way we comply with that obligation. We only receive information about you personally, not about your bank account.
Step 2, after payment: authorization direct debit
Companies log in to their business account, consumers (again) into their private account. This step authorizes us to debit the subscription fee from your account each month. The authorization will be saved by your bank.
Other conditions
For companies:
- The person who identifies himself as director, proxy or owner appears on the KVK registration.
- The bank account is in the name of the company taking out the subscription.
For consumers:
- The bank account is in the name of the person taking out the subscription.